EPI – Transport Policy

EPI’s transport policy I. PURPOSE – To create a difference in benefits and support for customers when purchasing EPI’s website system, we SHIP FOR FREE GLOBAL.

I. PURPOSE

– Creating a difference in benefits and maximum support for customers when purchasing at EPI Vietnam’s website system, we provide FREE SHIPPING NATIONWIDE for you.

II. SCOPE OF APPLICATION

– Applicable subjects: Customers purchasing products at EPI with an order value of 3,000,000 VND or more.

– Area of application: Nationwide

– Application period: From date…

III. CONTENT

1. Shipping policy:

FREE SHIPPING NATIONWIDE

– This free shipping policy applies to all products purchased by customers at EPI.

– To implement this policy, customers need to pay 100% of the order value in advance.

2. Delivery time

EPI will deliver:

– Within 24 hours if delivery location ≤ 20 km from EPI headquarters.

– Within 2->3 days if the delivery location is within 50 km from EPI’s headquarters.

– Within 3->5 days if the delivery location is within 100 km from EPI’s headquarters.

– Within 5->7 days if the delivery location is within 200 km from EPI’s headquarters.

– After 7->10 days if the delivery location is 200 km or more from EPI’s headquarters.

– Before shipping, the delivery department will contact customers to confirm the specific delivery time and location.

– Delivery time: All days of the week.

3. Other conditions

This program only applies to products purchased at EPI websites.

– EPI only delivers goods to the correct recipient that the customer has registered when purchasing. During the delivery process, if there is an unclear change of recipient, EPI has the right to refuse delivery and request the customer to receive the goods at EPI’s location.

– For free shipping cases of 100 km or more, to limit unexpected incidents such as delivery to the wrong address, or when goods are delivered but there is no recipient, EPI recommends Customers present their household registration book or ID card and provide their landline phone number to the sales consultant during the purchase transaction at EPI.

– In some cases where the delivery address is unclear, located in a corner, or in dangerous places, dangerous mountainous areas, or difficult transportation, EPI reserves the right to refuse transportation or delivery. receive goods directly.

– In cases of force majeure, due to natural disasters, floods, ferry bridge failures, etc., EPI is not responsible for compensating for damages arising from untimely delivery or failure to transport goods to the specified location. agreed with the customer.

– In case EPI has transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to the prescribed price list. of the company.

– For heavy and bulky products that need to be transported upstairs without an elevator, customers are requested to assist in delivery.

– Road and bridge fees, village entrance fees or parking fees at the apartment complex are paid by the customer.

– Means of transportation (car, motorbike or other means of transport) are coordinated and decided by EPI.

– On special days or festivals due to general traffic policy restrictions (road ban for some vehicles…) delivery time may change, EPI will call the customer to confirm. most delivery time.